Intranet teams should be guided by two words when planning intranet activities: tangible and visible.

Position descriptions describe the key responsibilities and duties of the intranet manager, fulfulling two audiences, the intranet manager as well as the organisation.

There is a ‘rule of thirds’ that can be used to categorise the main types of forms that exist on an intranet.

Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.

The most successful intranets are those that directly reflect the unique nature of the organisations they serve.

The enemy of intranets is not resistance to change, it is apathy, which must be overcome to build support and resources.

An intranet concept is a single sheet of paper which outlines where the intranet is at, where it is going, and what it will deliver in the short-term.

This article provides a long (but still not comprehensive) list of ongoing tasks for intranet teams.

There is very real cost of the reliance on email: the duplication of information management activities, which has a significant impact on productivity, consistency and accuracy.

While news on the intranet home page is widespread, the question needs to be asked: how effective is it?