Much is expected of intranet authors, in terms of the quality, accuracy and timliness of published material. Yet, many organisations treat intranet authoring as a hobby.

Efforts should be targeted at improving the quality of key information, while applying lower standards to the majority of intranet content.

The unspoken truth is that workflow often doesn’t work well in practice, leading to the question: is workflow the wrong metaphor?

This briefing provides an at-a-glance definition of terms for a range of information systems, including CMS, DMS and RMS.

This briefing helps to dispell the widespread confusion in the marketplace between document management systems (DMS) and content management systems (CMS).

Metrics are an effective way of setting project targets, assessing success, and tracking ongoing health. This article summarises a range of practical KM and CM-related metrics.

There is no ‘correct’ answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches.

Why spend millions on managing content that no-one understands or needs? This article provides tips for getting the best value out of your business content.