The front-line environment must be understood when implementing knowledge management initiatives.

Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.

A multi-disciplinary approach is needed when establishing an intranet team. This briefing outlines the key roles required.

This article outlines ideas for promoting your intranet, ranging from the obvious through to the very unusual. Somewhere in this list should be a few approaches that you can apply …

There is no ‘correct’ answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches.