Usability testing Keywords for Councils classification produces surprising results.

The intranet can serve as a platform for knowledge management initiatives, via approaches such as collaborative environments, staff directories, wikis and weblogs.

This article outlines a phased approach to creating a new corporate intranet when organisations merge, following the progress of the merger itself.

Search engine reports are one of the most effective tools for gathering user information and improving an intranet.

This briefing looks at the role of corporate policies within an organisation, and the need to better communicate their message to staff.

Intranet teams should play a leadership and coaching role in the organisation, in order to ensure that the intranet is effective, up-to-date and usable.

This briefing provides an at-a-glance definition of terms for a range of information systems, including CMS, DMS and RMS.

This article provides five techniques to identify likely usability problems in your intranet. Some techniques provide indications about where the main problems lie, others provide concrete evidence.

Lack of project sponsorship is one of the greatest causes of IT project failure. For an organisation-wide platform such as an intranet, the need is even greater.

A redesigned site can be easy and quick to use, and perfectly structured, and still be useless. For a site to be useful, it must meet user needs, and there …