If intranets are to achieve their full potential, intranet teams must go beyond just reducing frustration.

There are three main sources of staff directory information: IT systems, HR/payroll, and staff themselves.

Following a core set of guidelines will greatly improve the effectiveness of staff interviews.

The intranet is a powerful way of helping staff to get things done more effectively.

Getting the fundamentals of good communication right is a prerequisite for collaboration initiatives.

In most cases, the intranet team should own search, and the responsibility should not be left within IT.

Managing the intranet through the cycles of boom and bust that are inevitable in our organisations and economies.

Governance is about having a framework in place that enables the decision-making and planning processes for the intranet.

Staff directories are only useful when they contain all staff, even those without a PC or payroll number.

While basic metadata is routinely captured by most publishing tools, there is still widespread confusion about its uses and limits.