When examined more closely, the mobile enterprise means many different things, delivered in different ways.

The ‘softer’ skills underpin successful intranet teams, and good listening is a starting point for building relationships and solving problems.

Rather than thinking of the intranet as a once-off ‘product’, consider it an ongoing ‘service’ to the business.

Call centre staff have important information needs that greatly influence the quality of customer service provided.

In this modern age, there is no reason to continue the 50 year-old practice of sending corporate newsletters.

Intranets can do much to support employee engagement initiatives and objectives.

When in the field, staff only want a few key things on their mobile devices, not the whole intranet.

Jargon can make it hard for even experienced intranet users to find what they need and to complete tasks.

Intranets filled with ‘blah blah’ landing pages can make it impossible for staff to find what they need.

Mobile devices are changing the consumer landscape, and organisations must have an enterprise strategy to keep in the game.