This article presents a new perspective to rolling out a records management system, highlighting three critical success factors: the system, classification scheme and message.

While ‘knowledge sharing’ is a common goal for KM projects, it is often neither meaningful or effective.

A critical success factor for an effective and sustainable intranet is the establishment of an intranet ‘community of practice’.

A successful knowledge management strategy must identify the key needs and issues within the organisation, and provide a framework for addressing these.

This article outlines a phased approach to creating a new corporate intranet when organisations merge, following the progress of the merger itself.

This briefing looks at the role of corporate policies within an organisation, and the need to better communicate their message to staff.

Intranet teams should play a leadership and coaching role in the organisation, in order to ensure that the intranet is effective, up-to-date and usable.

Lack of project sponsorship is one of the greatest causes of IT project failure. For an organisation-wide platform such as an intranet, the need is even greater.

The front-line environment must be understood when implementing knowledge management initiatives.

Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.