When migrating to a new intranet, it’s important to establish the right authoring practices from the outset.

How much of your intranet home is red (irrelevant) vs green (directly helpful for staff)?

An intranet vision is the starting point, but a strategy is still needed showing how to get there.

Intranet redesigns involve a huge amount of work, so how do we make this the last big redesign that’s needed?

All intranets must find a balance between global (common) and local (specific) information.

Tree testing provides a cheap and effective way of checking draft navigation before proceeding further into a redesign.

Intranet teams can’t afford to be technology ignorant, but nor do they need to be geeks.

Organisations with a strong public brand and reputation are under growing pressure to deliver an intranet to match.

Effective coaching techniques are critical for achieving a well performing intranet team.

Provide a place for authors to seek help and training when they need it, whenever they need it.