By improving the way the intranet supports key tasks, immediate business benefits can be delivered in a manageable and cost-effective manner.

This article provides five techniques to identify likely usability problems in your intranet. Some techniques provide indications about where the main problems lie, others provide…

A redesigned site can be easy and quick to use, and perfectly structured, and still be useless. For a site to be useful, it must…

KM has much to learn from usability, which can provide many useful starting points for structuring and managing KM projects.

A case study describing how to deliver a successful searching solution. Provides guidelines on user interface design, indexing configuration, search engine weightings and more.