Over the last month, we’ve kicked off three mentoring engagements, with a major bank, a large legal firm, and a major insurance company. What is…

The mobile space continues to grow at breakneck pace. Many websites are now seeing upwards of 20-30% of their web traffic coming from mobile devices….

Intranet governance can be a daunting subject, so daunting that it is rarely addressed comprehensively, and often even the core aspects shied away from. This…

In this modern age, mobile devices should be supported when redesigning intranets.

While intranet governance is a big topic to make sense of, a great start is to get three key documents in place.

If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number…

A few weeks ago, we ran a day-long enterprise mobile strategy session at a government agency client of ours. We’ve been helping them design their…

“Helping staff do their jobs” is the primary purpose of most intranets. Yet this is only achieved when staff can quickly and easily find what…

Every intranet includes some of the organisation’s policies and procedures. This article outlines the common ways to collate and share this information. We will cover:…

Let’s face it, intranet redesigns take a lot of work, for everyone involved. Major tasks include: restructuring and reskinning the site migrating and rewriting content…