This case study presents the findings from five intranet reviews across a range of organisations, each with very different results.
Archives for intranets
Make intranets the first source of news.
Intranets must be more than just a dumping ground for ‘second-hand documents’ if they are to be successful. Instead, a radically different policy needs to…
Paradox of delivering to isolated staff.
Staff in geographically isolated locations are most reliant on information sources such as intranets, and yet in practical terms they are the hardest to reach.
Why are intranets structured like the organisational chart?.
Any intranets structured around the organisational chart are difficult to use. Before attempting a restructure, consider why this structure has been used.
Who should own the intranet?.
One of the first challenges when establishing an intranet is to determine who should have overall ownership of the site, and where the intranet team…
How to scope an intranet release.
The challenge is to deliver sufficient intranet content and capabilities, within the time and resource constraints. This briefing outlines a simple approach for balancing these…
Establish an intranet community of practice.
A critical success factor for an effective and sustainable intranet is the establishment of an intranet ‘community of practice’.
Improving your intranet, task by task.
By improving the way the intranet supports key tasks, immediate business benefits can be delivered in a manageable and cost-effective manner.
Does your intranet support core business?.
Many intranets are dedicated to allowing staff to complete administrative tasks easily, instead of assisting staff to do their core business.
The importance of training staff in the use of the intranet.
An intranet is something that staff need to learn, just like any other business application or information system. This will require both formal and informal…