User journeys provide a powerful way of simplifying complex tasks and topics

The flat structure of SharePoint Modern allows a user-tested navigation experience to be layered on top

Applying best practice UX techniques will ensure that your new SharePoint intranet is usable and findable

Let’s face it, managing the navigation and site structure (information architecture) of an intranet is hard. Creating an IA that works for staff is just…

Design can transform the way we work, from fixing usability issues to uncovering new business solutions.

Is your organisation positioned to deliver and sustain a great intranet?

When structuring a site, take a bottom-up approach to identify the right clusters

Involving users in the design phase of an intranet or web-based project is not just about gathering requirements and testing designs. It is also provides…

Finding the right document is only half the task: is the document structured in a useful way?

While in Vancouver for a SharePoint conference, I was incredibly pleased to be able to present to a session of VanUE, a local gathering of…