Frontline staff rely on great content which must be complete and accurate

Strict intranet policies and rules must be complemented by looser governance and support.

Intranets serve many different audiences, and role-specific pages can help to meet these diverse needs.

Efforts should be targeted at improving the quality of key information, while applying lower standards to the majority of intranet content.

The unspoken truth is that workflow often doesn’t work well in practice, leading to the question: is workflow the wrong metaphor?

Metrics are an effective way of setting project targets, assessing success, and tracking ongoing health. This article summarises a range of practical KM and CM-related…