Frontline staff rely on great content which must be complete and accurate

Strict intranet policies and rules must be complemented by looser governance and support.

Content creators and owners need support if they are to deliver a great intranet

Increasingly organisations are choosing not to start with a blank sheet of paper when planning their new intranet. For many years there have been a…

When structuring a site, take a bottom-up approach to identify the right clusters

Intranets serve many different audiences, and role-specific pages can help to meet these diverse needs.

Finding the right document is only half the task: is the document structured in a useful way?

Before personalisation can be implemented, underlying LDAP or Active Directory implementations need to be cleaned up.

There is a ‘rule of thirds’ that can be used to categorise the main types of forms that exist on an intranet.

Efforts should be targeted at improving the quality of key information, while applying lower standards to the majority of intranet content.