Experience from many organisations is that enterprise social tools generate few (if any) problems.

Social intranets provide a valuable mix of functionality, beyond publishing content and news.

Go beyond woolly objectives for social intranets, to solve real business problems.

Getting the fundamentals of good communication right is a prerequisite for collaboration initiatives.

While collaboration tools are spreading rapidly, what has often been overlooked is the frequent need to include external collaborators.

Establishing team spaces for projects can be one of the most productive uses of collaboration tools, but they must be closed when the projects end.

This article introduces two critical success factors for intranet discussion forums: a clear purpose, and a common community.