This article provides five techniques to identify likely usability problems in your intranet. Some techniques provide indications about where the main problems lie, others provide…

A redesigned site can be easy and quick to use, and perfectly structured, and still be useless. For a site to be useful, it must…

Escaping an organisational structure for your intranet is not easy, but will deliver many business benefits.

This briefing presents a simple checklist that will allow you to judge just how much work will be required to bring your intranet back to…

KM has much to learn from usability, which can provide many useful starting points for structuring and managing KM projects.

Card sorting is a very simple method of working with users to come up with a usable information design. A valuable tool for all information…