A multi-disciplinary approach is needed when establishing an intranet team. This briefing outlines the key roles required.

At Caloundra City Council, the Customer Service Officers (who staff the front desk and call centre) have come up with a great way of keeping their intranet up-to-date. It's called the buddy system, and it works something like this: Volunteers within customer service are partnered up with key staff within the different business units. They then discuss how the arrangement will work, including who will do what, when contact is made, and who updates the intranet. The customer service staff then take the initiative, and keep in touch with their assigned buddies, to find out whether there are changes or

I've just finished my first day at Caloundra City Council, up here in sunny Queensland. As ever, it's tremendously interesting to learn about a new organisation, and the unique challenges facing it. Already, the project plan has shifted somewhat. Instead of spending the coming two days working through an expert review of the intranet, I'll be devoted soley to stakeholder interviews. This makes a total of five full days consisting soley of interviews, in response to a desire by the project sponsors to involve all the key people (which is not a bad goal, by any means). This time around,

A successful intranet ensures that: staff needs are met, and the content creation processes are supported.

This article outlines ideas for promoting your intranet, ranging from the obvious through to the very unusual. Somewhere in this list should be a few…

I had an opportunity to talk with a good number of the participants at the recent Marcus Evans website and intranet conference. By the end of the two days, I think that many were pretty overwhelmed. It didn't help that a number of the presenters talked about spending literally millions of dollars on intranet, website or CMS projects, and getting very little in return. The web designers heard a lot about the critical importance of culture, people, and change management. The communications people heard a lot about the need for a content management system. The net result was a lot

This briefing presents a simple checklist that will allow you to judge just how much work will be required to bring your intranet back to…

Beyond using HTML, intranets and websites have very little in common.

A lot of useful information came out during the Intranet Peers in Government forum last week. One of the topics discussed was staff directories. There are some impressive systems out there, capturing a lot of useful information about staff. Based on the details identified during the forum, here is my expanded list of what you might consider including in your staff directory: full name nickname ('also known as') phone number fax number mobile number pager job title section and department e-mail address postal address photo 'reports to' projects hobbies e-mail group branch homepage job function official roles on leave languages

I summarised the role of an intranet manager in a recent report I wrote for a client. The list ended up as: promoting awareness and use of the intranet developing an intranet strategy liaising with intranet stakeholders setting appropriate intranet standards and guidelines reporting to senior management on the status of the intranet allocating intranet budget and resources coordinating IT projects related to the intranet What are people's thoughts about this? Is this a useful list, and is anything missing?