Image from Shutterstock In recent years, the focus within organisations has been on the customer. Large corporations have “customer experience” teams, who have transformed everything…

I was honoured  to be the opening keynote presenter at IntraTeam Event 2015 today. This is a wonderful conference, held in Denmark, a country that…

Design can transform the way we work, from fixing usability issues to uncovering new business solutions.

The start of a new year is an ideal time to plan the next round of intranet improvements.

Dashboards are an excellent way of providing a simple overview of information relating to operations or performance, usually incorporating considerable amounts of data originating from multiple…

While intranets can’t prevent disasters, they can mitigate a wide range of business risks.

Video can increase the richness of internal communications, and foster staff engagement.

Last month I had the pleasure of presenting at a conference on the power of video to connect and engage with staff. The full 25min…

The starting point for great intranet search is a well-designed search box.

In rapidly changing times, leaders play an increasingly important role in organisations. This month we explore ways that the intranet (and the intranet team) can…