Over the years, we have published a vast amount of information on intranets. In this article, we attempt to wrap up all the activities that form part of an intranet design (or redesign) into one concise checklist.
Author Archive: Patrick Kennedy
Patrick Kennedy is an alumni of Step Two Designs, and has over ten years of experience in the digital media and web industry. He has in-depth expertise in best practice web design and development, usability, information architecture, user research and strategy.
APRIL 2008
Using cultural probes for intranet user research
In this article we talk with user experience consultant Gerry Gaffney, about his experience in using a new technique called cultural probes.
CASE STUDY (MARCH 2008)
Audience personas for the Macquarie University Library website
Macquarie University Library’s website plays a core role in the delivery of electronic services to clients. This article explores one of the key outcomes of user research into the site: a set of audience personas.
DECEMBER 2007
The many faces of information architecture
A lot of confusion surrounds the term ‘information architecture’ (IA). This article explores the various labels that might be used to describe IA work.
CASE STUDY (OCTOBER 2007)
Intranet redesign for Canon Australia
This case study outlines the process undertaken by Canon Australia to evaluate and redesign their corporate intranet, including an overview of the innovative IA developed.
CMb 2007-11
In-house recruitment of users for research
Recruiting participants for website research can be difficult, but a few simple steps can help make the process go much more smoothly, without the need for expensive agency fees.
CMb 2007-09
Start user research by talking with staff
We all know we should involve users when redesigning a website, but where do you start? Talking with staff in your own organisation allows you to leverage their vast body of knowledge on your website audience.
NOVEMBER 2006
Feed your enterprise with RSS
Conceptually, ‘news feeds’ are quite simple, allowing content to be delivered over the internet. Web users are very familiar with the idea of feeds, but what about their use within an organisation?
APRIL 2006
Accessibility tips for website construction
We all know accessibility is important, but precisely how does one make a website or intranet more accessible? Often what is needed is a pragmatic view, based on real experience, to reveal what is really important and what should be tackled first.
Introduction to web accessibility
The industry is finally accepting responsibility for providing accessible websites and intranets. Yet, a great deal of misunderstanding continues to surround the subject of accessibility.