Posts by Patrick Kennedy

Intranet (re)design wrap-up

By: Patrick Kennedy Posted: May 11, 2008

Over the years, we have published a vast amount of information on intranets. In this article, we attempt to wrap up all the activities that form part of an intranet …

Using cultural probes for intranet user research

By: Patrick Kennedy Posted: April 7, 2008

In this article we talk with user experience consultant Gerry Gaffney, about his experience in using a new technique called cultural probes.

Audience personas for the Macquarie University Library website

By: Patrick Kennedy Posted: March 16, 2008

Macquarie University Library’s website plays a core role in the delivery of electronic services to clients.

In-house recruitment of users for research

By: Patrick Kennedy Posted: July 6, 2007

Recruiting participants for website research can be difficult, but a few simple steps can help make the process go much more smoothly, without the need for expensive agency fees.

Accessibility tips for website construction

By: Patrick Kennedy Posted: April 4, 2006

We all know accessibility is important, but precisely how does one make a website or intranet more accessible? Often what is needed is a pragmatic view, based on real experience, …

Introduction to web accessibility

By: Patrick Kennedy Posted: March 1, 2006

The industry is finally accepting responsibility for providing accessible websites and intranets. Yet, a great deal of misunderstanding continues to surround the subject of accessibility.