A successful knowledge management strategy must identify the key needs and issues within the organisation, and provide a framework for addressing these.

This article outlines a phased approach to creating a new corporate intranet when organisations merge, following the progress of the merger itself.

The intranet goal ‘to efficiently disseminate accurate information’ is meaningless, and must be replaced.

A successful intranet ensures that: staff needs are met, and the content creation processes are supported.

Outlines a disciplined approach to re-invigorating a corporate intranet, making it deliver real business benefits.