Modern intranets play an increasingly important role in business, but they can’t stand still, or be taken for granted.
As we’ve all experienced when travelling by air, it’s not enough for an airline to just keep planes flying with regular maintenance. They must constantly update their planes with the latest seats, entertainment systems, engines, navigation systems and more to meet the increasing demands of users and stakeholders.
Intranets are no different. They are complex pieces of machinery containing many moving parts. They are also critical vehicles to help your organisation — and your staff — be more productive.
The pace of change within organisations has stepped up a level, staff engagement has become critical, and ever more must be done with less.
Intranets can’t stand still. For every day that they remain the same, they fall further behind what organisations need and expect.
At their best, intranets underpin every aspect of workforce activity, whether it’s keeping staff informed, or providing them with everyday tools and applications. Modern digital tools can meet today’s business challenges, as well as creating new digital opportunities.
Only with sustained attention, however, will your intranet remain relevant, engaging, productive and valuable. Keeping up, or even getting ahead, doesn’t need to be a big deal.
Like any complex piece of machinery, intranets need regular servicing
Use our annual intranet review package to target efforts and plan the year ahead with confidence
Step Two is offering a unique methodology for assessing your intranet: from the site delivered to staff to under-the-hood management.
The annual intranet review measures a total of 80 assessment criteria, across every aspect of the site, from internal communications to business systems. The criteria provide a comprehensive assessment, from intranet fundamentals to leading-edge features and approaches.
At its heart, the annual review is designed to keep your intranet moving forward.
The assessment identifies opportunities for your intranet to deliver greater business value, as well as targeting current site strengths and weaknesses.The review draws on 20+ years of intranet knowledge, gathered by Step Two over hundreds of engagements.
Our engagement consists of five main elements:
- Reviewing the current situation, via discussions with the intranet team and a review of existing documentation.
- Understanding the business landscape by meeting with key intranet stakeholders.
- Conducting the expert review of the intranet, across 80 assessment criteria.
- Delivering the assessment report, highlighting strengths and weaknesses of the intranet, as well as making practical recommendations for improvements and next steps.
- Giving a final presentation to key intranet stakeholders and other business leaders.
Step Two conducted an Annual Intranet Review that clearly articulated the opportunities for improvement. Findings were based on extensive stakeholder interviews and Step Two’s best-practice experience. The comprehensive report included a plan with clear priorities and recommended actions. These were broken down into phases of work, making the action plan easy to follow and achievable with limited resources. Step Two’s intranet operating model also provided a useful framework to ensure we maintain a best-practice intranet going forward.
- Mary Zuber, Internal Communications Specialist, The Fred Hollows Foundation
We had Step Two perform an Intranet Review three months after its launch. Step Two did a great job of getting to know our organisation and the goals we have for our intranet. The review accurately identified the strengths and weaknesses of our recently implemented intranet and provided a clear schedule of activities to focus on for the next 12 months.
- Central Queensland University
The annual intranet review is about taking actions to better support staff and the organisation as a whole
What you get from the review
- Quantified assessment of the intranet, highlighting strengths and weaknesses.
- Recommendations for actions across all aspects of the intranet, outlining practical steps that can be taken by the team.
- Invaluable input into planning the year ahead, allowing the intranet team to easily prioritise activities and enhancements.
- Engagement with leaders and key stakeholders, taking them on the journey and demonstrating where work is needed (and why!).
- Foundation for a business case, giving concrete evidence for proposed improvements and deliverables.
The annual intranet review is offered as a package, with a tiered price based on the size (and therefore complexity) of your organisation:
|Size of organisation||Package price (ex GST)|
|Less than 500 staff||depends on complexity|
|Less than 2,500 staff||AU$19,000 / NZ$16,000|
|More than 2,500 staff||depends on complexity|