Being an intranet star isn’t easy, but there are practical ways of making it happen.

Intranet teams should use a range of approaches to track and communicate their success stories, to managers and the wider organisation.

There are three main facets that can be used to segment staff needs for information: job role, business unit and geographic location.

There are two key reasons for a staff member to come to the intranet: to find a specific piece of information, or to complete a specific task.

This methodology provides intranet teams with a new and powerful approach to planning intranet improvements.

The field of information architecture (IA) has much to offer those creating taxonomies, including a range of structured techniques for testing their effectiveness.

Recruiting participants for website research can be difficult, but a few simple steps can help make the process go much more smoothly, without the need for expensive agency fees.

All too often, 18-24 month information management strategies fail to deliver benefits, but there is an alternative.

Provide every staff member with a tailored and personalised single sheet of paper that covers what they need to file, and how.

This briefing explores the idea of intranet successes, how to identify them, and how to gain the greatest value from them.