The intranet manager should be free to focus solely on managing the site, and not publishing content or doing admin work.

Intranet content and tools should be aggregated, to help staff find required information, and to complete key tasks.

Users are not all the same, and do not have the same needs. A key principle is therefore: you can’t usefully deliver information to users…

This briefing outlines a simple scenario in which the intranet helps staff find key corporate information, while the documents accessed are stored in the document/records…

There are two main approaches to redeveloping an intranet: a big bang and evolution.

Determining what an intranet is actually for involves gaining an in-depth understanding of staff (and organisational) needs and issues.

It is widely recognised that an intranet must be trusted, if it is to be regularly used by staff across an organisation.

All too often, centralised intranet teams find themselves battling with decentralised authors to enforce consistency and quality standards.

This case study presents the findings from five intranet reviews across a range of organisations, each with very different results.

Intranets must be more than just a dumping ground for ‘second-hand documents’ if they are to be successful. Instead, a radically different policy needs to…