Enterprise software applications aren’t “designed”. At best, they’re “developed”, but often they’re just “built”. Whether provided by a software vendor, or created in-house, enterprise solutions…

Let’s face it, as much as internal comms likes to publish corporate news, most staff aren’t that interested in reading it. While part of the…

An intranet can be thought of as having five purposes or roles, the first four of which are generally well accepted: making content available delivering…

What does organisational culture mean, and how can intranets help?

As one of the five key purposes of an intranet, content is too often left out of the equation when redesigning or improving the intranet….

Quality content is key to the success of any intranet, making it both useful and usable. To achieve this, intranet teams must ensure intranet authors…

Within the Intranet Leadership Forum chapters over the years, we’ve followed many members as they have redesigned their intranets: from the initial activities to secure…

For the last ten years, we’ve worked with intranet teams across a wide variety of organisations, both large and small. It’s been good work, and…

About a month ago, we started an intranet mentoring engagement with a major bank. They’d been working for some time on building a business case…

I was honoured to be one of the speakers at the UX Immersion conference in Portland, Oregon earlier this year. This was an event in…