New tools exist to help comms and HR teams reach frontline workers of all types.
Frontline content is business critical.
Frontline staff rely on great content which must be complete and accurate
It’s time to put the focus back on frontline knowledge.
If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number…
What intranets can do for … engineers.
Organisations, like people, are often successful because of their strengths. These strengths may sometimes also have a shadow side. Understanding that within these shadows lie…
What intranets can do for … engineers.
Engineers working in operational environments have specific needs and issues that can be met with an intranet.
Knowledge management for front-line staff.
The front-line environment must be understood when implementing knowledge management initiatives.