Frontline staff rely on great content which must be complete and accurate

If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number…

Organisations, like people, are often successful because of their strengths. These strengths may sometimes also have a shadow side. Understanding that within these shadows lie…

Engineers working in operational environments have specific needs and issues that can be met with an intranet.

The front-line environment must be understood when implementing knowledge management initiatives.