By purchasing products from Step Two Designs Pty Ltd (“Step Two”, “we”, “us”, “our”) or using this website, the purchaser (the “Customer”, “you”, “your”), agrees to the following terms and conditions of sale (the “Terms”).
Consumer protection and other legislation
Where the provisions of the Australian Consumer Law (ACL) set out in Schedule 2 of the Competition and Consumer Act 2010 or any mandatory legislation in your jurisdiction that cannot legally be excluded applies, these terms will be read subject to the application of that legislation, and in the case of any conflict, the provisions of that legislation will apply.
To the extent permitted by law, business customers agree that where products are purchased for the purpose of a business that the Consumer Guarantees Act or equivalent consumer protection legislation does not apply.
Limitation of liability
The Customer shall indemnify Step Two against any loss of or damage to property or for data or software which is lost, corrupted, deleted or altered due to the act or omission of the customer. Step Two shall not be liable to the Customer for any incidental, indirect, special or consequential damages arising out of or in connection with the purchase, use or performance of products or services from Step Two, even if Step Two has been advised of their possibility. In no case shall Step Two’s maximum liability exceed the cost of the relevant original order.
For details on this, see our Return and refund policy.
If a product is found to be mis-addressed by Step Two then Step Two shall be responsible for the re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then Step Two will not refund or resend the product and all responsibility for correcting delivery will be borne by the Customer.
Incorrect bank account number
Step Two gives the customer the choice to pay for products through bank transfer. If the Customer credits money to the incorrect bank account number, and the correct number was provided to the Customer by Step Two, then Step Two will not accept any responsibility for correcting payment and goods will not be dispatched by Step Two until Step Two has received payment in full.
Prices, payment and title
Step Two’s available payment methods will be presented at the time of purchase. Step Two retains title in the products purchased until Step Two receives payment in full.
Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.
Step Two uses reasonable endeavours to ensure this website, and any transactions conducted on it, are secure. However you acknowledge that the security of information and payments transmitted via the Internet can never be entirely secure or error free. Step Two will not be liable for any damages suffered due to failure, delay, interception or manipulation of electronic communications by third parties on any computer programmes (e.g. those used for transmission of viruses).
Special deals and offers on this site are only valid for so long as they are displayed, unless expressly stated otherwise.
Step Two reserves the right to cancel orders for any reason or to cancel the purchase agreement after order confirmation, including (without limitation) where Step Two believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase agreement, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you (where it has already been paid).
All prices are listed exclusive of Australian unless otherwise stated. For Australian delivery addresses, 10% GST will be calculated in the shopping cart and added to orders after entering shipping details. If your order ships to a delivery address outside Australia, no Australian GST will be charged.
Customs & duties
For any orders shipped outside of Australia the customer is the importer of record and will be responsible for all customs import duties and sales tax charges. These charges vary in each country and are outside of Step Two’s control. Contact your local customs office for more information on what import duties or sales taxes may be imposed.
Copyright & trademarks
You agree that the content you access, view or download on this site and the software used to create it, remains the property of Step Two or its Licensors as defined by Australian and International Intellectual Property Laws, including but not limited to Copyright and Trademark laws. You agree not to modify or alter such content in any way, or make it available to any third parties.
In order to provide the greatest range of products, you understand that Step Two does not stock all products listed on this site in a single warehouse. All items sold via the Step Two website are subject to availability and Step Two reserves the right not to accept or cancel any order for products that are out of stock. Product availability information is provided by a number of third party suppliers. Step Two works with these third-parties to ensure this information is as accurate as possible however some errors and omissions are expected. Goods delivered may differ to the product images presented on this site.
Step Two makes every effort practical to ensure that delivery timeframes given are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events. By placing an order, you agree not to hold Step Two liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.
Step Two would like to welcome you to this website, we have worked hard to make it as user-friendly and informative as possible. When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer.
The information on this website is provided “as is” and for general information only. Step Two has provided this information for the benefit of users in good faith and with reasonable care. However, errors and omissions in this website and the information on it may occur from time to time and Step Two does not guarantee that the website will always operate or be error free.
Accordingly, to the maximum extent permitted by law, Step Two does not accept any liability for the use of or inability to use this site, or for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this web site.