Step Two conducted an Intranet Review that clearly articulated the opportunities for improvement.  Findings were based on extensive stakeholder interviews and Step Two’s best-practice experience. The comprehensive report included a plan with clear priorities and recommended actions.  These were broken down into phases of work, making the action plan easy to follow and achievable with limited resources. Step Two’s intranet operating model also provided a useful framework to ensure we maintain a best-practice intranet going forward.