A universal inbox or universal task list demonstrates the power of creating a great digital employee experience.

Enterprise search is often deployed as ‘the answer’ for the difficulties of finding information across an entire organisation. The basic concept is that the enterprise search indexes ‘everything’, and findability …

Intranets are most useful when they help staff do their jobs. This includes finding a key piece of information (‘what is the address for our interstate office?’) or completing a …

Understanding common and important staff tasks underpins every aspect of intranet design and management.

There are two key reasons for a staff member to come to the intranet: to find a specific piece of information, or to complete a specific task.

By improving the way the intranet supports key tasks, immediate business benefits can be delivered in a manageable and cost-effective manner.