A universal inbox or universal task list demonstrates the power of creating a great digital employee experience.

Understanding common and important staff tasks underpins every aspect of intranet design and management.

There are two key reasons for a staff member to come to the intranet: to find a specific piece of information, or to complete a specific task.

By improving the way the intranet supports key tasks, immediate business benefits can be delivered in a manageable and cost-effective manner.