Frontline staff rely on great content which must be complete and accurate
Successful knowledge management practices range from social tools, to formalised data and reporting.
Communities of practice are by far the most successful knowledge management (KM) approach.
Community managers, whether formal or informal, are crucial for successful collaboration.
There are many ways of engaging staff to support company-wide change management
Real success with collaboration and social tools requires robust change management.
Expectations created by consumer experiences are shaping the workplace.
2017 award winners range from enterprise social to a beer fridge!
Frontline and core business systems should be part of a great employee experience
Intranets support IT support services, via self-service capabilities and beyond