Intranet and digital workplace teams can learn a lot from the field of product management.
Internal communication teams should be part of the coalition who are driving change towards a better future for staff
Intranet solution prices vary greatly, so pick carefully to get the best bang for the buck
Intranet governance can be broken down into smaller elements that can be addressed more easily.
Governance is the result of consensus building, not a weapon that can be wielded in a war.
Digital employee experience empowers organisations to better support the practical and emotional needs of their staff.
Frontline staff rely on great content which must be complete and accurate
Successful knowledge management practices range from social tools, to formalised data and reporting.
Communities of practice are by far the most successful knowledge management (KM) approach.
Community managers, whether formal or informal, are crucial for successful collaboration.