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	Latest Papers ABCD for intranets June 2008 KM Column: ABCD for intranets is a step-by-step tool that can be applied at any time and then used for the continual refinement and improvement of the intranet. Helping the intranet team win arguments CM Briefing 2008-07: To help build team confidence, intranet teams should understand staff needs and the motivations of content owners. Starting to define the intranet brand CM Briefing 2008-08: To be successful, intranets must have a clear definition of their purpose and character, underpinning decisions about future directions. Don't try to boil the content ocean CM Briefing 2008-06: Too many approaches to improving intranet content are destined for heroic failure. Intranet (re)design wrap-up May 2008 KM Column: Over the years, we have published a vast amount of information on intranets. In this article, we attempt to wrap up all the activities that form part of an intranet design (or redesign) into one concise checklist. Searching more is not always better CM Briefing 2008-05: Driving enterprise search to cover ever more content does not necessarily deliver better results. Clean up your LDAP or Active Directory CM Briefing 2008-03: Before personalisation can be implemented, underlying LDAP or Active Directory implementations need to be cleaned up. In-context vs back-end authoring CM Briefing 2008-04: There are two common ways of editing content in a CMS, and each has its strengths and weaknesses. Using cultural probes for intranet user research April 2008 KM Column: In this article we talk with user experience consultant Gerry Gaffney, about his experience in using a new technique called cultural probes. Audience personas for the Macquarie University Library website Case study: Macquarie University Library's website plays a core role in the delivery of electronic services to clients. This article explores one of the key outcomes of user research into the site: a set of audience personas. Exploring the Intranet Hive (part 2) March 2008 KM Column: This article completes the exploration of the Intranet Hive, a new model for managing intranets. Exploring the Intranet Hive (part 1) February 2008 KM Column: This article introduces the Intranet Hive, a comprehensive model for managing ongoing intranet activities. Gaining intranet stardom CM Briefing 2008-02: Being an intranet star isn't easy, but there are practical ways of making it happen. Time needed to select a CMS CM Briefing 2008-01: There is a simple answer to the question: how long will it take to choose a new CMS? The many faces of information architecture December 2007 KM Column: A lot of confusion surrounds the term 'information architecture' (IA). This article explores the various labels that might be used to describe IA work. Promote intranet successes CM Briefing 2007-23: Intranet teams should use a range of approaches to track and communicate their success stories, to managers and the wider organisation. Collaboration is about people CM Briefing 2007-22: This article explores the human face of collaboration, touching upon a range of enterprise issues and considerations. Start by 'gardening' collaboration CM Briefing 2007-21: In the short-term, a 'gardening' approach to collaboration must be taken, encouraging good uses and cleaning up dead sites. Successful collaboration requires support CM Briefing 2007-20: This briefing outlines some practical steps that all organisations should take to help business areas and staff make the best of collaboration tools. Establish a portfolio of collaboration tools CM Briefing 2007-19: There is no one-size-fits-all collaboration solution and a portfolio of technologies should be put in place. Intranet Innovation Awards winners for 2007 NOVEMBER 2007 KM Column: This article shares the winners of the 2007 Intranet Innovation Awards, providing a screenshot and summary for each winning entry. Intranet redesign for Canon Australia OCTOBER 2007 KM Column: This case study outlines the process undertaken by Canon Australia to evaluate and redesign their corporate intranet, including an overview of the innovative IA developed. Segmenting staff information needs CM Briefing 2007-18: There are three main facets that can be used to segment staff needs for information: job role, business unit and geographic location. Collaboration tools are anti knowledge sharing? CM Briefing 2007-17: Collaboration tools are vital, but left unmanaged, their spread can be anti knowledge sharing. Using scenarios to select a CMS SEPTEMBER 2007 KM Column: Content management scenarios provide a 'day in the life' description of how the CMS will be used in practice. Does your CMS vendor have product expertise? CM Briefing 2007-16: More than just about finding the right CMS product, it's also about obtaining a vendor who can support your needs for the lifetime of the solution. Why staff visit the intranet CM Briefing 2007-15: There are two key reasons for a staff member to come to the intranet: to find a specific piece of information, or to complete a specific task. 6x2: a new approach to planning AUGUST 2007 KM Column: This methodology provides intranet teams with a new and powerful approach to planning intranet improvements. Your new site will be 20% different from current site CM Briefing 2007-14: A simple rule of thumb when planning a site redesign is that the new site will be no more than 20% different from the current site. Apply IA techniques when creating taxonomies CM Briefing 2007-13: The field of information architecture (IA) has much to offer those creating taxonomies, including a range of structured techniques for testing their effectiveness. Latest Papers CM Briefing KM Column Call Centres Case Studies Content Management Intranets Knowledge Management Document & Records Management Information Management Search Tools Usability & Information Architecture Websites Intranet Roadmap Wallchart

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