Creating employee personas is an effective way to understand the needs of your workforce, and to plan and design solutions accordingly.

University intranets are transforming, driven by design thinking and new technology options.

What would our intranets look like if they were run by Mad Men?

Design can transform the way we work, from fixing usability issues to uncovering new business solutions.

The start of a new year is an ideal time to plan the next round of intranet improvements.

While intranets can’t prevent disasters, they can mitigate a wide range of business risks.

Avoid the trap of seeing an information management strategy merely as a set of policies.

Teams need to cut through religious wars to make the most of both new and old ideas.

Video can increase the richness of internal communications, and foster staff engagement.

A new group intranet brings together a diversity of staff at Australia’s largest membership organisation.