Creating employee personas is an effective way to understand the needs of your workforce, and to plan and design solutions accordingly.

The start of a new year is an ideal time to plan the next round of intranet improvements.

While intranets can’t prevent disasters, they can mitigate a wide range of business risks.

Avoid the trap of seeing an information management strategy merely as a set of policies.

There are both formal and informal ways of finding staff for user research

Is your organisation positioned to deliver and sustain a great intranet?

Customer service is make-or-break for many organisations, and intranets can help.

Experience from many organisations is that enterprise social tools generate few (if any) problems.

Intranets serve many different audiences, and role-specific pages can help to meet these diverse needs.

Global intranet teams can (and must) play a mix of roles within large and complex organisations.