Most recent articles

DECEMBER 2008

Publicising the launch of ‘Boris’ at City of Casey

‘Boris’ is the intranet at City of Casey, a local government organisation in Victoria, Australia.

CMb 2008-21

Who owns intranet search?

In most cases, the intranet team should own search, and the responsibility should not be left within IT.

CMb 2008-20

Two types of CMS users

There are two types of CMS users: frequent ‘power’ users, and less-frequent ‘business’ users. The needs of both groups must be met.

NOVEMBER 2008

Managing the intranet through a crisis

Managing the intranet through the cycles of boom and bust that are inevitable in our organisations and economies.

CMb 2008–19

Basics of governance

Governance is about having a framework in place that enables the decision-making and planning processes for the intranet.

CMb 2008–18

Extend the reach of the staff directory

Staff directories are only useful when they contain all staff, even those without a PC or payroll number.

OCTOBER 2008

Metadata fundamentals for intranets and websites

While basic metadata is routinely captured by most publishing tools, there is still widespread confusion about its uses and limits.

CMb 2008-17

Don’t forget external collaborators

While collaboration tools are spreading rapidly, what has often been overlooked is the frequent need to include external collaborators.

CMb 2008-16

Three ways to update the staff directory

There are three main ways of keeping a staff directory up to date: centralised updates, self-service updating and via integration.

CMb 2008–15

Naming the intranet

Giving the intranet a name helps to build its identity, and may even give it a personality within the organisation.