A case study on creating a global intranet that supports democracy worldwide.

There are both formal and informal ways of finding staff for user research

Ideation applications tap into staff knowledge to create and share ideas.

Enterprise collaboration needs to be deployed seriously to succeed, and not treated as a zero-cost option.

If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number of our clients over the …

This week we start discussing the digital workplace with a bang. (Watch this space for a big release in the next few days.) Observing the discussions to date, it’s interesting …

It was my great pleasure today to be the opening keynote at the KM Singapore conference organised by iKMS on 1 September 2011. My key points: Intranets need to move …

When I was in London late last year, I was pleased to have an opportunity to record a video interview with Faith Wainwright of Arup. Gold winners of the 2010 …

Call centre staff have important information needs that greatly influence the quality of customer service provided.

When in London recently I spent a productive and interesting day with a knowledge manager in a small-ish organisation. In the job for six months, he had finally been able …