Archives for knowledge management

Selecting staff for interviews.

This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.

Where is the knowledge in a CMS?.

In answering this question, light will be shed on the long-term value of a CMS in capturing organisational knowledge, and its role in a broader…

Metrics for KM and CM.

Metrics are an effective way of setting project targets, assessing success, and tracking ongoing health. This article summarises a range of practical KM and CM-related…