The front-line environment must be understood when implementing knowledge management initiatives.
Archives for knowledge management
This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.
Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.
In answering this question, light will be shed on the long-term value of a CMS in capturing organisational knowledge, and its role in a broader…
Metrics are an effective way of setting project targets, assessing success, and tracking ongoing health. This article summarises a range of practical KM and CM-related…
KM has much to learn from usability, which can provide many useful starting points for structuring and managing KM projects.
Call centres are growing rapidly. They are also confronted with many challenges, and KM has much to offer in overcoming these difficulties.