Identifying staff tasks.

Intranets are most useful when they help staff do their jobs. This includes finding a key piece of information (‘what is the address for our…

How long should the intranet homepage be?.

Intranet homepages are always contentious. In most organisations, every stakeholder would like a piece of this valuable real estate, and debates rage around the overall…

Identifying staff tasks.

Understanding common and important staff tasks underpins every aspect of intranet design and management.

Do intranets only need search?.

Every once in a while, intranet teams have to justify the amount of time they spend structuring their sites and improving navigation. Stakeholders, often very…

Structuring three types of content.

The fundamental goal of developing a new structure for an intranet is to produce something that works well for staff. As discussed in the earlier…