Establishing team spaces for projects can be one of the most productive uses of collaboration tools, but they must be closed when the projects end.

Intranet teams need to carefully manage their time, to ensure that progress is always being made.

Being an intranet star isn’t easy, but there are practical ways of making it happen.

Intranet teams should use a range of approaches to track and communicate their success stories, to managers and the wider organisation.

Position descriptions describe the key responsibilities and duties of the intranet manager, fulfulling two audiences, the intranet manager as well as the organisation.

Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.

This article provides a long (but still not comprehensive) list of ongoing tasks for intranet teams.

The intranet manager should be free to focus solely on managing the site, and not publishing content or doing admin work.

All too often, centralised intranet teams find themselves battling with decentralised authors to enforce consistency and quality standards.

Intranet teams should play a leadership and coaching role in the organisation, in order to ensure that the intranet is effective, up-to-date and usable.