Provide every staff member with a tailored and personalised single sheet of paper that covers what they need to file, and how.

This briefing outlines a simple scenario in which the intranet helps staff find key corporate information, while the documents accessed are stored in the document/records management system.

You need to understand how staff look for documents in a business setting, in order to design suitable systems and classification schemes.

This article presents a new perspective to rolling out a records management system, highlighting three critical success factors: the system, classification scheme and message.