Intranet teams should play a leadership and coaching role in the organisation, in order to ensure that the intranet is effective, up-to-date and usable.

Lack of project sponsorship is one of the greatest causes of IT project failure. For an organisation-wide platform such as an intranet, the need is even greater.

Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.

A multi-disciplinary approach is needed when establishing an intranet team. This briefing outlines the key roles required.

This article outlines ideas for promoting your intranet, ranging from the obvious through to the very unusual. Somewhere in this list should be a few approaches that you can apply …