Image from Shutterstock In recent years, the focus within organisations has been on the customer. Large corporations have “customer experience” teams, who have transformed everything…
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Use the intranet to improve customer service.
Customer service is make-or-break for many organisations, and intranets can help.
It’s time to put the focus back on frontline knowledge.
If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number…
Three examples of presenting customer insights on the intranet.
Customer service is increasingly a point of contention for businesses that have barely differentiated products: banks, insurance firms, mobile and internet providers and many, many…
![""]("https://www.steptwo.com.au/wp-content/uploads/cmb_customerinsights-c-150x150.jpg")
Three examples of presenting customer insights on the intranet.
Intranets can be used to surface and deliver valuable customer information that helps organisations succeed.