We’ve just had the pleasure of participating in both the Australian and New Zealand SharePoint conferences, organised by Share The Point. These events covered a…

Customer service is make-or-break for many organisations, and intranets can help.

When structuring a site, take a bottom-up approach to identify the right clusters

There are now less than two weeks to go to get your submissions into the Intranet Innovation Awards, with our closing date on June 6th. …

We’ve been doing a lot of work recently for global organisations, headquartered in places as diverse as London, Oxford, Sydney, Geneva and Stockholm. It’s tremendously…

Ideation applications tap into staff knowledge to create and share ideas.

Some years back, Thomas L. Friedman argued in his best-selling book that the world is flat when it comes to commerce. The central argument is…

Intranet improvements must match business goals, meet staff needs and be practical.

Intranet launch videos can be inspirational, influencing or informative.

Intranets always partly reflect their organisations’ cultures, and they mirror the companies they serve through content, processes, and contributions from employees.  The best intranets are…