We’ve worked with many organisations that have gone through an immense amount of organisational change. These are a challenging times, and the temptation would be…

“We want to be number one for customer service.” We’ve heard this stated by a number of our clients over the years, particularly in the…

Intranet redesigns involve a huge amount of work, so how do we make this the last big redesign that’s needed?

We’ve written a lot about the roles and responsibilities of intranet teams, with a focus on the activities of teams in medium to large organisations….

All intranets must find a balance between global (common) and local (specific) information.

Tree testing provides a cheap and effective way of checking draft navigation before proceeding further into a redesign.

Global companies, whether banks, pharmaceutical companies or non-profits, have a particularly strong need for great intranets. With tens or hundreds of thousands of staff across…

Intranet teams can’t afford to be technology ignorant, but nor do they need to be geeks.

Organisations with a strong public brand and reputation are under growing pressure to deliver an intranet to match.

Effective coaching techniques are critical for achieving a well performing intranet team.