While intranets can’t prevent disasters, they can mitigate a wide range of business risks.

The field of information architecture (IA) has much to offer those creating taxonomies, including a range of structured techniques for testing their effectiveness.

Provide every staff member with a tailored and personalised single sheet of paper that covers what they need to file, and how.

This briefing outlines a simple scenario in which the intranet helps staff find key corporate information, while the documents accessed are stored in the document/records…

I recently finished an "information management and records management" review in a small public-sector agency. One of the findings was that while they needed a records management system (RMS), they couldn't proceed with the system they had due to its major usability problems. This accords my experiences in other organisations: notably that there has been a 100% failure rate of rolling out records management systems (with some exceptions, such as legal firms). In my earlier article, I identified three critical success factors: the system, classification scheme and message. Focusing on the system: records management systems are perfectly designed for their

You need to understand how staff look for documents in a business setting, in order to design suitable systems and classification schemes.

This article presents a new perspective to rolling out a records management system, highlighting three critical success factors: the system, classification scheme and message.