While intranets can’t prevent disasters, they can mitigate a wide range of business risks.
Archives for Document & records management
Apply IA techniques when creating taxonomies.
The field of information architecture (IA) has much to offer those creating taxonomies, including a range of structured techniques for testing their effectiveness.
Recordkeeping responsibilities on a single sheet of paper.
Provide every staff member with a tailored and personalised single sheet of paper that covers what they need to file, and how.
Providing intranet access to records.
This briefing outlines a simple scenario in which the intranet helps staff find key corporate information, while the documents accessed are stored in the document/records…
The challenge for records management vendors.
I recently finished an "information management and records management" review in a small public-sector agency. One of the findings was that while they needed a records management system (RMS), they couldn't proceed with the system they had due to its major usability problems. This accords my experiences in other organisations: notably that there has been a 100% failure rate of rolling out records management systems (with some exceptions, such as legal firms). In my earlier article, I identified three critical success factors: the system, classification scheme and message. Focusing on the system: records management systems are perfectly designed for their
How staff look for documents.
You need to understand how staff look for documents in a business setting, in order to design suitable systems and classification schemes.
Rolling out a records management system.
This article presents a new perspective to rolling out a records management system, highlighting three critical success factors: the system, classification scheme and message.
Definition of information management terms.
This briefing provides an at-a-glance definition of terms for a range of information systems, including CMS, DMS and RMS.
Is it DM or CM?.
This briefing helps to dispell the widespread confusion in the marketplace between document management systems (DMS) and content management systems (CMS).