Working with James has been a pleasure for many years and I’m always impressed by his ability to immediately get our context and our challenges. Recently, his support over a few days has allowed us to refine our vision, to gently move from a Digital Workplace to a Digital Employee Experience concept, and to better understand where we’re positioned on the DEX maturity scale.

James Robertson’s brief was to work with us to refine our business requirements for a content management system.  The first step was to apply Step Two’s methodology for prioritising requirements and identifying key areas of uncertainty.

With limited project resources and tight timeframes, James’s knowledge of the current CMS offerings was invaluable. He kept all teams engaged in the process so that we reached a decision that was endorsed by all participants.

James, thank you for your contribution — your process is second to none!

“As an incoming digital workplace manager, working in a team experiencing major workplace change, I was so grateful for the support and guidance of James and Step Two to help me untangle our priorities and deliver on our new remit. James’s wealth of knowledge helped me to set a course through managing change in the team and the wider organisation, gather stakeholder feedback, develop a roadmap, create our new graduated governance model and initiate digital skills support. We collaborated through workshops and personalised mentorship over a number of months and by the end of it I had a clear path forward – albeit with a mountain of work ahead of me! As I have set into action these new ways of working with my team and our partners, I’ve seen increased trust and positivity from our stakeholders, better engagement from the business, improved relationships across the organisation and a team that is genuinely excited about our next steps. I couldn’t have done all this without James’s support at the start of the journey. I’ve also found great value in the Step Two webinars and forum posts and have made new connections across my sector through these channels. Thanks, Step Two, for the amazing work you do!”

James is innovative in his approach and an industry leader. The methodology used in our project was comprehensive and flexible. James provided support from the definition of requirements through to the selection of a service provider. He provided great value, and his commitment to our project resulted in an excellent outcome.

“Step Two, and founder James Robertson, supported us to deliver our first-ever company intranet platform. We worked with James for over a year to deliver an exceptional MVP intranet tool and craft an internal communications strategy to support the intranet and inform our practices moving forward.

James was a wealth of knowledge. The team learnt so much from him, and James enabled us to turn what was initially a cross-functional group of employees with little formal internal communications background into a fully-fledged internal communications function. The research he does to understand your company is something I’ve seen very little with external vendors. James cares about internal communications and knows the value it can provide if successful. Hence, he seeks to understand your business to deliver a customised strategy that will work for your business and your people.

Myself, and our entire team, would highly recommend James & Step Two to support you if you’re ever thinking about launching an intranet and/or building your internal communications strategy. Working directly with the vendor will never give you the level of support and expertise you need to deliver a platform that will continue to impact your business for years.”