Following a core set of guidelines will greatly improve the effectiveness of staff interviews.

How do you address the needs of staff that work in a different city, state or country? Visiting each of these offices may not always be practical. Therefore different techniques …

Determining what an intranet is actually for involves gaining an in-depth understanding of staff (and organisational) needs and issues.

Paired interviews are a very effective technique for identifying differences in working practices or terminology.

This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.

Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.