Step Two Designs

Following a core set of guidelines will greatly improve the effectiveness of staff interviews.

There are practical ways to understand the needs of staff who are located in remote or regional locations.

Determining what an intranet is actually for involves gaining an in-depth understanding of staff (and organisational) needs and issues.

Paired interviews are a very effective technique for identifying differences in working practices or terminology.

FaCS applied user-centred techniques in the redevelopment of their large Government intranet, and it serves as a useful model for other organisations looking to tackle the same issues.

This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.

Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.