Most recent articles

CMb 2009–10

What intranet content should be in PDF format?

The different uses for PDFs and web-based content on intranets is a common source of confusion.

CMb 2009–09

Who is choosing the new CMS?

There are three groups involved in the selection of a new CMS: steering committee or senior sponsor, the stakeholder group, and the evaluation team.

JUNE 2009

What do successful intranet managers have in common?

Successful intranet managers balance their technical skills, business acumen and leadership capabilities, and take a pragmatic approach to their sites.

MAY 2009

Five intranet publishing models

There are five fundamental publishing models for an intranet, and each has strengths and weaknesses.

CMb 2009–08

Target emotions in the business case

Intranet business cases need to beyond dry numbers and recommendations, and target emotions and key business needs.

CMb 2009–07

Going beyond reducing intranet frustration

If intranets are to achieve their full potential, intranet teams must go beyond just reducing frustration.

APRIL 2009

Moderating internal discussion forums, blogs and other social media

There are three options for moderating online discussions: self-regulation, light moderation and full moderation.

CMb 2009–06

Sources of staff directory information

There are three main sources of staff directory information: IT systems, HR/payroll, and staff themselves.

CMb 2009–05

Use good interview techniques

Following a core set of guidelines will greatly improve the effectiveness of staff interviews.

CMb 2009–04

Does your intranet close the business process loop?

The intranet is a powerful way of helping staff to get things done more effectively.