Search is a tremendously important topic within organisations. The phrase “information overload” has long since passed into cliche, and yet we’ve done little of practical value to help staff and managers find what they need. With the pressure on organisations still growing, there is real urgency to deliver search that works. I’ve known Martin White [...]
Categorised under: Book & product reviews, Search tools
Also tagged: Information management, Intranets, search
This is a sketch that I drew while sitting in one of the enterprise search presentations at the recent KMWorld conference in Washington, DC. It explores the question: what should enterprise search be searching? The starting point is the global/local model for intranets, that we’ve described earlier. This distinguishes between two types of information: Global [...]
Categorised under: Enterprise 2.0, Intranets, Search tools
Also tagged: enterprise search, global, Information management, Intranets, local, search
When it comes to intranets (and information management in general), there is always a temptation to put in place simplistic rules, or to pursue simplistic strategies. Facing a complex situation? “Just do this.” The problem is, not only do these simplistic approaches not work, they often make the situation worse. A few examples: 1. Let’s [...]
Categorised under: Content management, Information management, Intranets
Also tagged: Content management, document management, governance, Information management, Intranets, rules, three clicks
Alan Pelz-Sharpe has written a post on where to start with multiple document silos. To quote: Multiple repositories can come in many different forms, be they hundreds of SharePoint sites, a handful of massive ECM systems, or a combination of shared drives and Outlook folders. But they all represent the same basic problem. “I have [...]
Categorised under: Information management
Also tagged: Information management
Alan Pelz-Sharpe has written about holistic information management. To quote: In this project, we were able to actually bring both sides around the same table (figuratively and literally), and facilitated the conversation so that each began to understand the others’ frustrations and hopes. Both sides learned a great deal, and though peace was not brought [...]
Categorised under: Information management
Also tagged: Information management