There are practical ways to understand the needs of staff who are located in remote or regional locations.
Archives for research
We all know we should involve users when redesigning a website, but where do you start? Talking with staff in your own organisation allows you…
Users are not all the same, and do not have the same needs. A key principle is therefore: you can’t usefully deliver information to users…
Paired interviews are a very effective technique for identifying differences in working practices or terminology.
This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.
Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.