We’ve been doing a lot of work recently for global organisations, headquartered in places as diverse as London, Oxford, Sydney, Geneva and Stockholm. It’s tremendously…

Some years back, Thomas L. Friedman argued in his best-selling book that the world is flat when it comes to commerce. The central argument is…

Global intranet teams can (and must) play a mix of roles within large and complex organisations.

This is a sketch that I drew while sitting in one of the enterprise search presentations at the recent KMWorld conference in Washington, DC. It…

We’ve written a lot about the roles and responsibilities of intranet teams, with a focus on the activities of teams in medium to large organisations….

Not all staff needs are the same. Staff in different parts of the organisation, located in different areas and doing different jobs will have quite…

All intranets must find a balance between global (common) and local (specific) information.

Global companies, whether banks, pharmaceutical companies or non-profits, have a particularly strong need for great intranets. With tens or hundreds of thousands of staff across…