Intranets add the greatest value when they go beyond just providing content, to directly supporting business objectives.

Yesterday, we had the honour of participating in the World Usability Day event held in Canberra, Australia. The global  theme for this year was “Healthcare: Collaborating for Better Systems”. I …

We live in interesting times. As part of our work at Step Two, we provide ongoing advice and mentoring for intranet teams around the globe. With the financial crisis and …

About a month ago, we started an intranet mentoring engagement with a major bank. They’d been working for some time on building a business case for a major intranet redesign, …

Yesterday I gave the keynote presentations at Intranätdagarna (Intranet Days) 2011 in Stockholm, Sweden. A friendly crowd, and some great presentations from the other speakers. The talk shared in this …

Business cases can be boring. Following a corporate template, the pre-defined gaps are filled in with standard text, and the document goes to whatever committee has to sign it off. …

A few weeks ago we ran an intranet strategy workshop for a major bank, helping them to identify approaches for their upcoming business case. Now we’ve been saying for a …

For many intranet teams, funding and resourcing is incredibly tight. The intranet is often a poor cousin to an organisation’s public website, and its worth to the organisation is rarely …

Intranet business cases are more powerful when they draw on real-life examples of issues and needs.

Executive support is crucial to successful development and evolution of an organisation’s intranet. However in many organisations executive support is limited. Many executives do not even use the intranet, but …