In most cases, the intranet team should own search, and the responsibility should not be left within IT.
Articles tagged: best bets
This article outlines nine steps that can be taken by all intranet teams to improve the effectiveness of search, covering both design and under-the-hood changes.
At the most fundamental level, search should work like magic: it should always give staff the information they need, even if they only enter a word (or two).
Search engine ‘best bets’ can dramatically improve the search experience, particularly on information-rich sites such as intranets.