In most cases, the intranet team should own search, and the responsibility should not be left within IT.

This article outlines nine steps that can be taken by all intranet teams to improve the effectiveness of search, covering both design and under-the-hood changes.

At the most fundamental level, search should work like magic: it should always give staff the information they need, even if they only enter a word (or two).

Search engine ‘best bets’ can dramatically improve the search experience, particularly on information-rich sites such as intranets.