Posts by Donna Spencer
Any intranets structured around the organisational chart are difficult to use. Before attempting a restructure, consider why this structure has been used.
Explores a number of practical ways that an intranet can be improved incrementally without yet another redesign.
This article provides an overview of what usability is (and what it is not), as well as giving ideas on how to include more usability activities in projects.
Explores the advantages and disadvantages of using ‘under construction’ on an intranet.
Using a ‘strawman’ design in the early stages of a project can help to overcome many of the difficulties in the design process.
Many intranets are dedicated to allowing staff to complete administrative tasks easily, instead of assisting staff to do their core business.
An intranet is something that staff need to learn, just like any other business application or information system. This will require both formal and informal training.
This article provides five techniques to identify likely usability problems in your intranet. Some techniques provide indications about where the main problems lie, others provide concrete evidence.
Escaping an organisational structure for your intranet is not easy, but will deliver many business benefits.