User journeys provide a powerful way of simplifying complex tasks and topics
Archives for user experience
Why our strategies are informed by research.
Effective strategies can only be derived from a strong understanding of staff needs.
Five digital workplaces which deliver a great employee experience.
Leading digital workplaces are already delivering a great employee experience
Redesigning the enterprise.
Design can transform the way we work, from fixing usability issues to uncovering new business solutions.
Designing a global intranet for an intergovernmental agency.
A case study on creating a global intranet that supports democracy worldwide.
Create information clusters, not pigeon holes.
When structuring a site, take a bottom-up approach to identify the right clusters
Tree testing for effective navigation.
Tree testing provides a cheap and effective way of checking draft navigation before proceeding further into a redesign.