Macquarie University Library’s website plays a core role in the delivery of electronic services to clients. This article explores one of the key outcomes of user research into the site: a set of audience personas.
Articles tagged: case study
CASE STUDY (MARCH 2008)
CASE STUDY (OCTOBER 2007)
This case study outlines the process undertaken by Canon Australia to evaluate and redesign their corporate intranet, including an overview of the innovative IA developed.
CASE STUDY (JUNE 2004)
FaCS applied user-centred techniques in the redevelopment of their large Government intranet, and it serves as a useful model for other organisations looking to tackle the same issues.
CASE STUDY (MAY 2004)
This case study describes the use of usability techniques to evaluate the the Keywords for Councils classification for Caloundra City Council’s document management system (EDMS).
Review of the Hunter Health intranet, which generated a wealth of strategic and tactical recommendations.
CASE STUDY (AUGUST 2001)
Read about the project to develop Frontline Help for the Newcastle Call Centre. This project deployed a full content management system, created a web-based delivery infrastructure, and captured large amounts of business information.