It seemed that my keynote talk at KM Singapore helped to change some people’s thinking about intranets. Challenging the notion that they are old, dull sites containing policies, I generated …

Intranets can be used to surface and deliver valuable customer information that helps organisations succeed.

When starting intranet-based online discussions in an organisation, whether they are forums, blogs, comments on articles, or internal Twitter-style tools, how should you go about moderating them and maintaining their …

Collaboration: by stealth or by design, to a few or to all, in some form or other organisations are getting into it. Those that do, realise that there is more …

A case study of building collaboration within WWF, by bringing together people who are already working together.

There is no one-size-fits-all collaboration solution and a portfolio of technologies should be put in place.