While collaboration tools are spreading rapidly, what has often been overlooked is the frequent need to include external collaborators.
Article category: collaboration
August 2008
Collaboration: leading by example
A case study of building collaboration within WWF, by bringing together people who are already working together.
CMb 2008–12
Two uses for wikis
Wikis can be used as both collaboration tools and as an intranet, and these are two very different situations.
CMb 2008–11
Close team spaces when projects end
Establishing team spaces for projects can be one of the most productive uses of collaboration tools, but they must be closed when the projects end.
Collaboration is about people
This article explores the human face of collaboration, touching upon a range of enterprise issues and considerations.
CMb 2007-20
Successful collaboration requires support
This briefing outlines some practical steps that all organisations should take to help business areas and staff make the best of collaboration tools.
CMb 2007-21
Start by ‘gardening’ collaboration
In the short-term, a ‘gardening’ approach to collaboration must be taken, encouraging good uses and cleaning up dead sites.
CMb 2007-19
Establish a portfolio of collaboration tools
There is no one-size-fits-all collaboration solution and a portfolio of technologies should be put in place.
CMb 2007-17
Collaboration tools are anti knowledge sharing?
Collaboration tools are vital, but left unmanaged, their spread can be anti knowledge sharing.
JULY 2007
Chatting bolsters business
This article explores the use of online chat in business and describes a case study of the use of instant messaging within a national enquiry centre for a government department that fields calls from the public across Australia.
JUNE 2006
When intranet discussion forums work
This article introduces two critical success factors for intranet discussion forums: a clear purpose, and a common community.